FAQs

  • How do I access my purchased program(s)?

    Once you purchase a program, you will receive an email confirmation with a link to access your program. Your program videos, program guide, and training plans will be available through our website. Using the top Menu bar, find the drop down menu to either Log In as a returning customer or Register for your account if this is your first purchase with NM. Use your purchasing email to access your account. 

    Your account homepage includes all of your purchased programs, order history and account details. To access a program, select it from the My Programs menu. You will find all of the videos under the Program tab and the videos that make up the training plans under the Training Plans tab. You can access the program guide by selecting View Guide under the program title. There you will also find options to Download Guide and Download Program.

  • Do I have to register for an account?

    No account is necessary in order to purchase a product from our website. However, to access purchased programs, you must register for an account using when you purchase your first NM program. Once you have an account, you will have lifetime access to any programs you purchase.

  • Can I change my login email?

    Yes. To change your login email, contact our team at info@bynm.co to request an account update. 

  • How do I watch my purchased program(s)?

    You can watch your purchased programs videos on a phone or on a computer.  The program videos can be streamed online in your account or downloaded to your device by selecting Download Program under the program title in your account.

  • I purchased a program. How do I start using it?

    The program guide is a great place to start. It introduces you to the teachers, explains the  components of the program, includes detailed movement and class descriptions, and comes with custom training plans. The program guide is a good way to familiarize yourself with the program, and the training plan is a great guide to how to incorporate the program into your daily life. From there, select videos from the Movement Library to learn or start a Practice from the Training Plan tab.

  • I purchased programs prior to 2019, where can I find them?

    Any programs that you purchased prior to 2019 can be accessed under the section titled ‘Namaste TV Programs’ on your account page.

  • What is your refund policy?

    We offer a money back guarantee. Our programs are an investment for life, designed to be revisited again and again, and we’re confident you will be happy with the purchase. However, if you have any concerns or are not satisfied with the program, please contact us at info@bynm.co.

  • What currency will I be charged in?

    All purchases made will be processed in US Dollars. However, you can select AUD, CAD, EUR, GBP, or USD from the top menu bar and view prices on the site converted based on the daily rate.

  • have more questions. Who do I reach out to?

    We’re always happy to answer any questions you may have. You can reach out to us at info@bynm.co.