Shipping & Returns

How will I receive my new fitness program once I purchase?

All NM’s instructional fitness programs will be delivered directly to your inbox after you purchase. You’ll receive an email confirmation that includes a link through which you will be able to access your chosen program. You can also access all programs you’ve purchased at any time through your account at www.bynm.co. Find your videos, program guide, and training plans by logging into your account from the top menu bar of the NM website.

What is your shipping policy for physical products?

Once you’ve placed your order, please allow 5-10 business days for us to ship your order. Shipping rates are calculated at checkout, as they can vary according to destination and the weight of your package. Once you’ve chosen the items you want, added them to your shopping cart, and entered your address, your delivery fee will be calculated automatically.

NM is not responsible for stolen, lost, or damaged packages. If you have any more questions about our shipping policy and rates, we’re happy to help - just reach out to us at info@bynm.co

What’s your shipping policy within Canada?

We use Canada Post to ship all our packages, and orders should arrive within 5-10 business days. However, NM is not responsible for any postal service-related delays occurring once your order is in the mail.

What’s your international shipping policy?

The shipping rate will be calculated at checkout when you enter your delivery address. Your order is shipping from Canada, so you may incur duties and taxes depending on the destination country. Duties and taxes are the responsibility of the customer.

What is your return policy?

We offer a money back guarantee on all of our fitness programs. Our products are designed to bring value to your life for years to come, whether by revisiting our instructional fitness programs again and again, or taking your time to enjoy the stories in our print publication Movement by NM.

If you have any concerns about your purchase or would like to request a refund, please contact us at info@bynm.co, with the subject line ‘product return’.

How do I return a physical product, like a magazine or tote bag?

We offer a 30 day return policy on any physical product. If you would like to request a refund, please contact us at info@bynm.co, with the subject line ‘product return’. Returns for these items are processed by mail, and can be sent to:

NM
111 Water Street, Suite 204
Vancouver, BC
V6B 1A7

When returning a product, please ensure it has not been altered or damaged; we can only accept returns in their original condition. Shipping fees for returned items are the customer’s responsibility, and we recommend adding a tracking number to your return when you mail it, as we cannot take responsibility for lost or stolen packages.

Once we have received your package, we’ll review the item and issue a refund, minus the original cost of shipping.

How do I return an online product, like a fitness program?

Our money back guarantee also extends to all of our online products. To initiate a return on this type of purchase, please email us at info@bynm.co with the subject line ‘product return’, and we’ll help you through the process.